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Sound Heating and Air Conditioning Inc. Blog

What to Look for in an HVAC Service Company

Having a reliable heating and cooling company is a necessity for homeowners. However, finding one can sometimes be a challenge. There are some specific things you should look for in any HVAC service company in Tacoma, and we’ll outline a few of them below. Sound Heating has been serving the Puget Sound area for over 20 years, and our NATE-certified technicians are available 24/7 for any repairs needs you may have.

HVAC Companies: What to Look For

Here are some things to keep an eye out for when choosing an HVAC service company:

Are they licensed and insured?

Using a company or individual who isn’t licensed and insured puts you and your HVAC system at risk. How? Any problems that occur – injury to the technician, damage to your equipment – will not be covered. The liability will fall on you.

Does the company have an office and physical address?

A real service company should have some kind of physical address, not just a phone number.

Is the company part of any national trade organization?

Organizations like NATE (North American Technician Excellence) and others denote that technicians have the training and knowledge necessary to work on your system.

Are the employees professionally dressed?

Having a uniform with an ID tag indicates that the company takes a professional approach to their jobs.

Does the company carry any name-brand products?

Manufacturers are picky about who carries their products – after all, it’s their name that’s out there. As such, manufacturers vet their vendors before allowing an HVAC company to carry a specific product line.

Does the company offer emergency service?

Unfortunately, heating equipment doesn’t break down at convenient times. You need to be able to get a hold of a repair person, even if it’s 11pm on a Sunday night.

Is the work guaranteed, or is there a refund policy?

You want to have confidence that a company will stand by its work and also put customers first.

It can take some time to find an HVAC service company in Tacoma that will meet your needs, but it’s worth it. If you have questions about HVAC service, or want to know more about how Sound Heating can help you, call us today.

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