Does the company have an office and physical address?
A real service company should have some kind of physical address, not just a phone number.
Is the company part of any national trade organization?
Organizations like NATE (North American Technician Excellence) and others denote that technicians have the training and knowledge necessary to work on your system.
Are the employees professionally dressed?
Having a uniform with an ID tag indicates that the company takes a professional approach to their jobs.
Does the company carry any name-brand products?
Manufacturers are picky about who carries their products – after all, it’s their name that’s out there. As such, manufacturers vet their vendors before allowing an HVAC company to carry a specific product line.
Does the company offer emergency service?
Unfortunately, heating equipment doesn’t break down at convenient times. You need to be able to get a hold of a repair person, even if it’s 11pm on a Sunday night.
Is the work guaranteed, or is there a refund policy?
You want to have confidence that a company will stand by its work and also put customers first.
It can take some time to find an HVAC service company in Tacoma that will meet your needs, but it’s worth it. If you have questions about HVAC service, or want to know more about how Sound Heating can help you, call us today.